Terms of Service

1296869 Ontario Limited, operating as Artala  ·  Version 1.0  ·  Effective: 25 May 2026

Please read these Terms of Service ("Agreement") carefully before using the Artala platform (the "Service") operated by 1296869 Ontario Limited, operating as Artala ("Artala," "Company," "we," "us," or "our").

By accessing, subscribing to, or using the Service, you ("Customer," "you," or "your") agree to be legally bound by this Agreement. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms. If you do not agree to these terms, you must not access or use the Service.

1. Business Use

The Service is designed and intended for business-to-business (B2B) use by corporate entities, partnerships, sole proprietorships, or individuals acting in a professional commercial capacity. By subscribing, you represent that you are purchasing the subscription for business or commercial purposes. You acknowledge that standard consumer protection laws may not apply to this Agreement to the extent permitted by applicable law.

2. Service Description

Artala is a cloud-based project management platform that includes task and board management, sprint planning, timesheets, workflow automations, AI-powered features, API access, and related functionality. The Service is provided as a multi-tenant software-as-a-service application hosted on Microsoft Azure (West Europe region).

3. Accounts and Workspaces

When you register, you create a personal account and may create or be invited to one or more workspaces. Workspace owners are responsible for managing their workspace users, roles, and permissions. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at support@artala.app if you become aware of any unauthorised use of your account.

4. Subscription Plans and Billing

Free Plan. The Free plan provides limited access to the Service for up to 3 users and 3 boards per workspace. The Free plan may be modified, limited, or discontinued at any time with reasonable notice.

Pro Plan. The Pro plan is billed on a recurring monthly basis at the per-user price published on our website. Billing is calculated based on the number of active users in your workspace.

Automatic Renewal. Your Pro subscription will automatically renew at the end of each monthly billing cycle unless you cancel through the Stripe Customer Portal or provide written notice prior to your renewal date.

Pricing Exclusions. All fees are exclusive of applicable taxes, levies, or duties imposed by taxing authorities. You are responsible for the payment of all such taxes.

5. Tax Obligations

Tax Identification. You represent and warrant that any business tax identification number, GST/HST number, or VAT identifier you provide is accurate, current, and belongs to a legally registered business entity.

Canadian Taxation. For Canadian subscribers, applicable GST/HST will be added to the subscription fee at checkout based on your provincial location.

International Subscribers. For transactions outside of Canada where a valid business tax identifier is provided and accepted by our payment processor, no Canadian sales tax will be collected. You are responsible for complying with your jurisdiction's cross-border tax regulations, including filing reverse charge VAT returns or reporting use tax as applicable.

Indemnification for Misrepresentation. If you provide an invalid, fraudulent, or expired tax identification number, you agree to indemnify, defend, and hold harmless the Company from any claims, taxes, penalties, interest, fines, and legal costs arising from such misrepresentation. We reserve the right to retroactively charge your stored payment method for any uncollected taxes or penalties levied against us as a result of your incorrect tax status.

6. Refunds and Cancellation

Except as explicitly required by applicable law, all payments are non-refundable. No refunds, partial refunds, or credits are provided for partially used subscription periods, unused accounts, or downgrades.

Upon cancellation, your access to Pro features continues until the end of your current paid billing cycle. Your workspace will then revert to the Free plan with applicable limits.

Tax identifiers added mid-cycle apply to future billing periods only. No retroactive refunds or amended invoices will be issued for taxes collected prior to successful tax ID verification.

7. Upgrades and Downgrades

Upgrades. If you add users or upgrade mid-cycle, you will be charged a prorated amount for the remainder of the current billing period.

Downgrades. Downgrades take effect at the start of your next billing cycle.

8. Free Trials

We may offer time-limited free trials of the Pro plan. At the end of a trial period, your workspace will revert to the Free plan unless you subscribe to Pro. No payment information is required to begin a free trial.

9. Data Ownership and Portability

Your Data. You retain all ownership rights to any data, content, attachments, or information you or your workspace users enter into the Service ("Customer Data"). We do not claim any intellectual property rights over Customer Data.

Licence Grant. You grant us a limited licence to host, store, process, and display Customer Data solely as necessary to provide and improve the Service.

Data Export. You may export your personal data at any time using the built-in data export feature. Workspace owners may create workspace backups that include task, board, and configuration data.

Data on Termination. Following termination of your account or workspace, we will retain Customer Data for a reasonable period (no more than 90 days) to allow for data retrieval, after which it will be permanently deleted. You may request immediate deletion at any time by contacting support@artala.app.

10. Acceptable Use

You agree not to:

We reserve the right to suspend or terminate accounts that violate this acceptable use policy, with or without notice depending on the severity of the violation.

11. AI Features

The Service includes AI-powered features such as a workspace assistant, natural language task creation, playbook generation, and digest summaries. AI features are powered by third-party language models. AI-generated output is provided for informational and productivity purposes and may not always be accurate. You are responsible for reviewing and validating any AI-generated content before acting on it. We do not guarantee the accuracy, completeness, or suitability of AI-generated output.

When you use AI features, relevant workspace data (such as task titles, descriptions, and metadata) may be sent to our AI provider for processing. This data is not used to train the provider's models. See our Privacy Policy for details.

12. Intellectual Property

The Service, including its design, code, visual elements, documentation, and all related intellectual property, is and remains the exclusive property of the Company. This Agreement does not transfer any ownership rights to you. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for the duration of your subscription, subject to these terms.

13. Warranty Disclaimer

The Service is provided "as is" and "as available" without warranty of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that defects will be corrected.

14. Limitation of Liability

To the fullest extent permitted by applicable law, the Company and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of or inability to use the Service, regardless of the cause of action or the theory of liability.

Our total aggregate liability for any claim arising out of or relating to this Agreement or the Service shall not exceed the total amount paid by you to the Company during the twelve (12) months immediately preceding the event giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless the Company from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of this Agreement, your violation of any applicable law, or your Customer Data.

16. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under this Agreement due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failures, cyberattacks, pandemics, or failures of third-party service providers.

17. Termination

We may suspend or terminate your access to the Service at any time if you breach this Agreement, if required by law, or if we discontinue the Service. We will make reasonable efforts to provide advance notice where practicable. You may terminate your account at any time by using the account deletion feature within the Service or by contacting support@artala.app.

Sections that by their nature should survive termination (including Sections 5, 9, 13, 14, 15, and 19) shall survive any termination or expiration of this Agreement.

18. Modifications to Terms

We may update these Terms of Service from time to time. We will notify you of material changes by posting the updated terms on our website and, where appropriate, by displaying a notification within the Service. The updated terms will reference a new version number and effective date. Your continued use of the Service after such modifications constitutes acceptance of the revised terms. If you do not agree to the revised terms, you must stop using the Service.

19. Governing Law and Jurisdiction

This Agreement shall be governed exclusively by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict of laws principles. Any legal action or proceeding arising under this Agreement shall be brought exclusively in the courts located in Toronto, Ontario, Canada.

20. Language

This Agreement has been drafted in the English language. In the event of any translation into another language for convenience, the English version shall govern and control.

21. Severability

If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

22. Entire Agreement

This Agreement, together with the Privacy Policy and Cookie Policy, constitutes the entire agreement between you and the Company regarding the Service and supersedes all prior agreements, representations, and understandings.

23. Contact

Questions about these Terms of Service: support@artala.app